@font-face {
    font-family: "hkgrotesk";
    src: url("assets/fonts/hkgrotesk-regular.woff2") format("woff2");
    font-weight: 400;
    font-display: swap;
}

@font-face {
    font-family: "hkgrotesk";
    src: url("assets/fonts/hkgrotesk-semibold.woff2") format("woff2");
    font-weight: 600;
    font-display: swap;
}

@font-face {
    font-family: "hkgrotesk";
    src: url("assets/fonts/hkgrotesk-bold.woff2") format("woff2");
    font-weight: 700;
    font-display: swap;
}

:root {
    font-family: "Poppins", sans-serif;
    --cinza-textos-padrao: #666666;
    --vz-font-family-primary: "hkgrotesk", sans-serif;
    --vz-font-family-secondary: "Poppins", sans-serif;
    --vz-body-font-family: var(--vz-font-family-secondary);
    --vz-headings-font-family: var(--vz-font-family-secondary);
    --vz-body-color: var(--cinza-textos-padrao);
    --vz-heading-color: var(--cinza-textos-padrao);
    --vz-secondary-color: var(--cinza-textos-padrao);
    --vz-gray: var(--cinza-textos-padrao);
    --vz-gray-dark: var(--cinza-textos-padrao);
    --vz-gray-600: var(--cinza-textos-padrao);
    --vz-gray-700: var(--cinza-textos-padrao);
    --vz-gray-800: var(--cinza-textos-padrao);
    --vz-gray-900: var(--cinza-textos-padrao);
    color: var(--cinza-textos-padrao);
    background: #f5f7fb;
}

body {
    margin: 0;
}

.cofredesk-shell {
    min-height: 100vh;
}

.cofredesk-header {
    display: flex;
    gap: 1rem;
    align-items: center;
    padding: 1rem 2rem;
    color: #fff;
    background: #405189;
}

.cofredesk-content {
    padding: 2rem;
}

.cofredesk-welcome {
    max-width: 760px;
    padding: 2rem;
    background: #fff;
    border-radius: .5rem;
    box-shadow: 0 .25rem 1rem rgba(15, 34, 58, .08);
}

.cofredesk-page-heading {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.cofredesk-dashboard-grid,
.cofredesk-detail-grid {
    display: grid;
    grid-template-columns: minmax(220px, 280px) 1fr;
    gap: 1.25rem;
}

.cofredesk-detail-grid {
    grid-template-columns: minmax(0, 1fr) minmax(260px, 340px);
}

.cofredesk-cards {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: .75rem;
    margin-bottom: 1.25rem;
}

.cofredesk-stat {
    border: 0;
    color: #405189;
    text-align: left;
}

.cofredesk-stat:hover {
    color: #405189;
    border-color: rgba(64, 81, 137, .25);
}

.cofredesk-stat span {
    color: #74788d;
    font-size: .8rem;
}

.cofredesk-stat strong {
    display: block;
    font-size: 1.6rem;
}

.cofredesk-dashboard-kpi {
    min-height: 94px;
    display: flex;
    flex-direction: row;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    border: 1px solid #eff2f7;
    border-radius: 4px;
    box-shadow: 0 1px 2px rgba(56, 65, 74, .05);
}

.cofredesk-dashboard-kpi-content {
    min-width: 0;
    display: flex;
    flex-direction: column;
}

.cofredesk-dashboard-kpi-title {
    color: #495057;
    font-size: 13px;
    font-weight: 500;
}

.cofredesk-dashboard-kpi-value {
    margin-top: 4px;
    color: #212529;
    font-size: 22px;
    line-height: 1.2;
    font-weight: 600;
}

.cofredesk-dashboard-kpi-description {
    margin-top: 4px;
    color: var(--cinza-textos-padrao);
    font-size: 11px;
}

.cofredesk-chart {
    width: 100%;
    min-height: 300px;
}

.cofredesk-chart-pie {
    min-height: 280px;
}

.cofredesk-loading {
    display: inline-flex;
    align-items: center;
    gap: .5rem;
    min-height: 34px;
    color: var(--cinza-textos-padrao);
    font-size: .8rem;
}

.cofredesk-dashboard-loading {
    min-height: 180px;
    align-items: center;
    justify-content: center;
}

.cofredesk-chart-link {
    display: block;
    height: 100%;
    color: inherit;
    text-decoration: none;
}

.cofredesk-chart-link:hover .card {
    border-color: rgba(64, 81, 137, .35);
}

.white-space-pre-line {
    white-space: pre-line;
}

.cofredesk-timeline-item {
    border-left: 3px solid #405189;
    padding: .75rem 1rem;
    margin-bottom: .75rem;
    background: #f8f9fa;
    border-radius: 0 .35rem .35rem 0;
}

@media (max-width: 800px) {
    .cofredesk-page-heading,
    .cofredesk-dashboard-grid,
    .cofredesk-detail-grid {
        display: block;
    }

    .cofredesk-sidebar,
    .cofredesk-detail-grid > * {
        margin-bottom: 1rem;
    }
}

.eyebrow {
    color: #405189;
    font-size: .75rem;
    font-weight: 700;
    letter-spacing: .12rem;
}

/* Shell alinhado ao layout Support Tickets do Velzon. */
body {
    background-color: #f3f3f9;
    color: #212529;
}

.cofredesk-shell {
    min-height: 100vh;
    background: #f3f3f9;
}

/* Mesmo comportamento do CofreXML: sidebar larga/compacta controlada pelo hamburger. */
@media (min-width: 768px) {
    #layout-wrapper.layout-sidebar-compact .main-content {
        margin-left: var(--vz-vertical-menu-width-sm, 70px);
    }

    #layout-wrapper.layout-sidebar-compact #page-topbar,
    #layout-wrapper.layout-sidebar-compact .footer {
        left: var(--vz-vertical-menu-width-sm, 70px) !important;
    }

    #layout-wrapper.layout-sidebar-compact .navbar-menu {
        width: var(--vz-vertical-menu-width-sm, 70px) !important;
        position: absolute;
        padding-top: 70px;
    }

    #layout-wrapper.layout-sidebar-compact .navbar-brand-box {
        position: fixed;
        top: 0;
        z-index: 1;
        width: var(--vz-vertical-menu-width-sm, 70px);
        padding: 0;
    }

    #layout-wrapper.layout-sidebar-compact .logo span.logo-lg,
    #layout-wrapper.layout-sidebar-compact .navbar-menu .menu-title span,
    #layout-wrapper.layout-sidebar-compact .navbar-menu .nav-link span {
        display: none !important;
    }

    #layout-wrapper.layout-sidebar-compact .navbar-menu .nav-link {
        justify-content: center;
        padding-right: 0;
        padding-left: 0;
    }

    #layout-wrapper.layout-sidebar-compact .navbar-menu .nav-link i {
        margin: 0;
        font-size: 22px;
    }

    #layout-wrapper.layout-sidebar-compact .navbar-menu .menu-title {
        text-align: center;
    }
}

.cofredesk-topbar {
    position: fixed;
    top: 0;
    right: 0;
    left: 250px;
    z-index: 1002;
    height: 70px;
    background: #fff;
    border-bottom: 1px solid #e9ebec;
}

.cofredesk-topbar .layout-width,
.cofredesk-topbar .navbar-header {
    height: 100%;
}

.cofredesk-topbar .navbar-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 24px;
}

.cofredesk-topbar .header-item {
    color: var(--cinza-textos-padrao);
    border: 0;
}

.cofredesk-topbar-search {
    align-items: center;
    gap: .5rem;
    width: 210px;
    height: 36px;
    margin-left: 12px;
    padding: 0 12px;
    color: #adb5bd;
    background: #f3f6f9;
    border-radius: 4px;
    font-size: 12px;
}

.navbar-menu .navbar-brand-box {
    display: flex;
    align-items: center;
    justify-content: center;
    height: 70px;
    background: #405189;
}

.navbar-menu .logo-lg img {
    width: 34px !important;
    height: 34px !important;
    object-fit: contain;
}

.navbar-menu .logo-sm img {
    width: 30px;
    max-height: 34px;
    object-fit: contain;
}

.navbar-menu .cofredesk-logo-lockup {
    display: inline-flex !important;
    align-items: center;
    justify-content: center;
    gap: 8px;
    width: 100%;
    height: 70px;
    overflow: hidden;
    color: #fff;
    font-size: 17px;
    font-weight: 600;
    line-height: 1;
}

.navbar-menu .cofredesk-logo-lockup img {
    flex: 0 0 34px;
}

.cofredesk-profile-avatar {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    color: #405189;
    background: #e8ebf7;
    font-size: 13px;
    font-weight: 600;
}

.cofredesk-profile-image {
    width: 32px;
    height: 32px;
    border-radius: 2px;
    object-fit: cover;
}

.cofredesk-page-titlebar {
    display: block !important;
    position: relative;
    z-index: 1;
    min-height: 50px;
    width: 100%;
    margin: 0 -12px 16px;
    padding: 10px 24px;
    border-bottom: 1px solid #e9ebec;
    background: #fff;
}

.cofredesk-page-titlebar h1 {
    margin: 0;
    color: #343a40;
    font-size: 16px;
    font-weight: 600;
}

.cofredesk-page-titlebar h4 {
    display: block !important;
    margin: 0;
    color: #343a40 !important;
    font-size: 15px !important;
    font-weight: 700;
    text-transform: uppercase;
}

.cofredesk-page-titlebar .breadcrumb {
    display: flex !important;
    visibility: visible !important;
    color: var(--cinza-textos-padrao);
    font-size: 12px;
}

.cofredesk-page-titlebar ol {
    display: flex;
    align-items: center;
    gap: 6px;
    margin: 0;
    padding: 0;
    color: var(--cinza-textos-padrao);
    font-size: 12px;
    list-style: none;
}

.cofredesk-page-titlebar ol a {
    color: #495057;
}

@media (max-width: 767.98px) {
    .cofredesk-page-titlebar {
        padding: 12px 16px;
    }
}

.cofredesk-print-postings {
    display: none;
}

@media print {
    @page {
        size: A4;
        margin: 12mm;
    }

    html,
    body,
    #layout-wrapper,
    .main-content,
    .page-content,
    .page-content > .container-fluid,
    .cofredesk-page-container {
        width: 100% !important;
        min-width: 0 !important;
        margin: 0 !important;
        padding: 0 !important;
        background: #fff !important;
    }

    #page-topbar,
    .app-menu,
    .sidebar-background,
    .cofredesk-footer,
    .cofredesk-ticket-actions,
    .cofredesk-ticket-heading:not(.cofredesk-ticket-heading-modern),
    .cofredesk-ticket-priority-quick,
    .cofredesk-conversation-panel,
    .cofredesk-ticket-details-card,
    .cofredesk-description-actions,
    .cofredesk-description-editor,
    .cofredesk-dismissible-alert,
    .cofredesk-posting-edit,
    .cofredesk-posting-editor,
    .cofredesk-posting-edit-actions,
    .cofredesk-attachment-actions,
    .cofredesk-ticket-update-button,
    input[type="file"],
    button {
        display: none !important;
    }

    .cofredesk-print-layout {
        display: flex !important;
        flex-direction: column !important;
        gap: 12px !important;
        width: 100% !important;
    }

    .cofredesk-ticket-heading-modern {
        order: 3;
        width: 100% !important;
        margin: 0 !important;
        padding: 12px 0 !important;
        color: #222 !important;
        background: #fff !important;
        border: 1px solid #d9d9d9 !important;
        box-shadow: none !important;
        break-inside: avoid;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-heading-inner {
        display: grid !important;
        grid-template-columns: minmax(0, 1fr) auto !important;
        gap: 8px 16px !important;
        padding: 0 12px !important;
        border: 0 !important;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-heading-titles {
        grid-column: 1;
        min-width: 0;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-avatar {
        display: none !important;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-heading-content h1 {
        margin: 0 0 6px !important;
        color: #222 !important;
        font-size: 16px !important;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-meta {
        display: flex !important;
        flex-wrap: wrap !important;
        gap: 4px 14px !important;
        color: #666 !important;
        font-size: 11px !important;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-badges {
        grid-column: 2;
        align-self: start;
        display: flex !important;
        flex-wrap: wrap !important;
        justify-content: flex-end !important;
        gap: 5px !important;
    }

    .cofredesk-detail-grid {
        display: contents !important;
        width: 100% !important;
        margin: 0 !important;
    }

    .cofredesk-detail-main-column {
        display: contents !important;
    }

    .cofredesk-ticket-details-column-modern {
        display: contents !important;
    }

    .cofredesk-ticket-details-panel {
        order: 1;
        display: block !important;
        margin: 0 !important;
        border: 1px solid #d9d9d9 !important;
        box-shadow: none !important;
        break-inside: avoid;
    }

    .cofredesk-activity-panel {
        order: 2;
        display: block !important;
        margin: 0 !important;
        border: 1px solid #d9d9d9 !important;
        box-shadow: none !important;
        break-inside: avoid;
    }

    .cofredesk-ticket-details-panel .card-header,
    .cofredesk-activity-panel .card-header {
        padding: 7px 10px !important;
        background: #f5f6f8 !important;
    }

    .cofredesk-ticket-details-panel .card-header h2,
    .cofredesk-activity-panel .card-header h2 {
        margin: 0 !important;
        color: #666 !important;
        font-size: 13px !important;
    }

    .cofredesk-ticket-details-panel .card-body,
    .cofredesk-activity-panel .card-body {
        padding: 10px !important;
    }

    .cofredesk-ticket-detail-list {
        display: grid !important;
        grid-template-columns: auto minmax(0, 1fr) auto minmax(0, 1fr) auto minmax(0, 1fr) !important;
        gap: 5px 8px !important;
        margin: 0 !important;
    }

    .cofredesk-ticket-detail-list dt,
    .cofredesk-ticket-detail-list dd {
        min-width: 0 !important;
        margin: 0 !important;
        padding: 0 !important;
        font-size: 11px !important;
    }

    .cofredesk-ticket-detail-list dt {
        color: #666 !important;
        font-weight: 600 !important;
    }

    .cofredesk-ticket-detail-list dd {
        color: #222 !important;
    }

    .cofredesk-ticket-detail-list dt:nth-of-type(1) { grid-area: 1 / 1; }
    .cofredesk-ticket-detail-list dd:nth-of-type(1) { grid-area: 1 / 2; }
    .cofredesk-ticket-detail-list dt:nth-of-type(2) { grid-area: 1 / 3; }
    .cofredesk-ticket-detail-list dd:nth-of-type(2) { grid-area: 1 / 4; }
    .cofredesk-ticket-detail-list dt:nth-of-type(3) { grid-area: 1 / 5; }
    .cofredesk-ticket-detail-list dd:nth-of-type(3) { grid-area: 1 / 6; }
    .cofredesk-ticket-detail-list dt:nth-of-type(4) { grid-area: 2 / 1; }
    .cofredesk-ticket-detail-list dd:nth-of-type(4) { grid-area: 2 / 2; }
    .cofredesk-ticket-detail-list dt:nth-of-type(5) { grid-area: 2 / 3; }
    .cofredesk-ticket-detail-list dd:nth-of-type(5) { grid-area: 2 / 4; }
    .cofredesk-ticket-detail-list dt:nth-of-type(6) { grid-area: 3 / 1; }
    .cofredesk-ticket-detail-list dd:nth-of-type(6) { grid-area: 3 / 2; }
    .cofredesk-ticket-detail-list dt:nth-of-type(7) { grid-area: 3 / 3; }
    .cofredesk-ticket-detail-list dd:nth-of-type(7) { grid-area: 3 / 4; }
    .cofredesk-ticket-detail-list dt:nth-of-type(8) { grid-area: 3 / 5; }
    .cofredesk-ticket-detail-list dd:nth-of-type(8) { grid-area: 3 / 6; }
    .cofredesk-ticket-detail-list dt:nth-of-type(9) { grid-area: 4 / 1; }
    .cofredesk-ticket-detail-list dd:nth-of-type(9) { grid-area: 4 / 2 / 4 / 7; }

    .cofredesk-ticket-detail-list select {
        min-width: 0 !important;
        padding: 0 !important;
        color: #222 !important;
        border: 0 !important;
        background: transparent !important;
        appearance: none !important;
    }

    .cofredesk-activity-panel .card-body {
        display: flex !important;
        align-items: center !important;
        gap: 12px !important;
        text-align: left !important;
    }

    .cofredesk-activity-panel .cofredesk-activity-clock,
    .cofredesk-activity-panel .cofredesk-activity-duration,
    .cofredesk-activity-panel .card-body > strong {
        margin: 0 !important;
    }

    .cofredesk-description-panel {
        order: 4;
        display: block !important;
        margin: 0 !important;
        border: 1px solid #d9d9d9 !important;
        box-shadow: none !important;
        break-inside: avoid;
    }

    .cofredesk-description-panel .card-body {
        padding: 10px !important;
    }

    .cofredesk-description-heading {
        margin-bottom: 8px !important;
    }

    .cofredesk-description-panel h2 {
        color: #666 !important;
        font-size: 13px !important;
    }

    .cofredesk-description-panel p {
        margin-bottom: 8px !important;
        color: #222 !important;
        font-size: 11px !important;
    }

    .cofredesk-print-postings {
        order: 5;
        display: block !important;
        box-sizing: border-box !important;
        width: 100% !important;
        height: auto !important;
        overflow: visible !important;
        margin: 0 !important;
        padding: 0 !important;
        break-before: page !important;
        page-break-before: always !important;
    }

    .cofredesk-print-postings-content {
        display: block !important;
        box-sizing: border-box !important;
        width: 100% !important;
        height: auto !important;
        min-height: 0 !important;
        overflow: visible !important;
        padding: 10px !important;
        border: 1px solid #d9d9d9 !important;
    }

    .cofredesk-print-postings h2 {
        margin: 0 0 8px !important;
        color: #666 !important;
        font-size: 13px !important;
    }

    .cofredesk-print-posting {
        display: grid !important;
        grid-template-columns: 22% 1fr auto !important;
        gap: 8px !important;
        align-items: start !important;
        padding: 6px 0 !important;
        border-top: 1px solid #e5e5e5 !important;
        color: #222 !important;
        font-size: 10px !important;
        break-inside: avoid;
    }

    .cofredesk-print-posting:first-of-type {
        border-top: 0 !important;
    }

    .cofredesk-print-posting p {
        margin: 0 !important;
    }

    .cofredesk-print-posting small {
        color: #666 !important;
        white-space: nowrap !important;
    }

    .cofredesk-print-postings a {
        color: #222 !important;
        text-decoration: none !important;
    }
}

#layout-wrapper.layout-sidebar-compact .navbar-menu .cofredesk-logo-lockup {
    display: none !important;
}

#layout-wrapper.layout-sidebar-compact .navbar-menu .logo-sm {
    display: inline-block !important;
}

.navbar-menu .navbar-nav .nav-link {
    font-family: var(--vz-font-family-secondary);
}

.navbar-menu .navbar-nav .nav-link i {
    min-width: 1.5rem;
}

.cofredesk-sidebar-scroll {
    height: calc(100vh - 70px);
    overflow-y: auto;
}

.cofredesk-page-container {
    max-width: 1600px;
    padding-top: 0;
}

.cofredesk-footer {
    height: 60px;
    padding: 20px 24px;
    color: var(--cinza-textos-padrao);
    background: #fff;
    font-size: 12px;
}

.cofredesk-page-heading {
    min-height: 58px;
    margin-bottom: 16px;
}

.cofredesk-page-heading h1 {
    margin-bottom: .25rem;
    color: #343a40;
    font-size: 16px;
    font-weight: 600;
    text-transform: uppercase;
}

.cofredesk-page-heading .eyebrow {
    display: none;
}

.cofredesk-page-heading .text-muted {
    margin-bottom: 0;
    font-size: 13px;
}

.cofredesk-breadcrumb {
    margin-bottom: 6px;
    color: var(--cinza-textos-padrao);
    font-size: 11px;
    font-weight: 500;
}

.cofredesk-breadcrumb i {
    margin: 0 3px;
    vertical-align: middle;
}

.cofredesk-dashboard-grid {
    grid-template-columns: 272px minmax(0, 1fr);
    gap: 12px;
}

.cofredesk-sidebar.card {
    align-self: start;
    padding: 10px 8px;
    border: 0;
    box-shadow: none;
}

.cofredesk-sidebar .form-label {
    color: var(--cinza-textos-padrao);
    font-size: 11px;
}

.cofredesk-sidebar .form-select {
    min-height: 34px;
    border-color: #e9ebec;
    font-size: 12px;
}

.cofredesk-sidebar hr {
    margin: 12px 0;
    color: #e9ebec;
}

.cofredesk-sidebar .cofredesk-filter-divider {
    margin: 18px 0 12px;
    border: 0;
    border-top: 1px solid #eff2f7;
    color: transparent;
    opacity: 1;
}

.cofredesk-sidebar h2 {
    color: #343a40;
    font-size: 12px;
    text-transform: uppercase;
}

.cofredesk-sidebar .list-group-item {
    padding: 9px 8px;
    color: #495057;
    border-color: #eff2f7;
    font-size: 12px;
}

.cofredesk-column-settings {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 14px;
    margin: 0 0 12px;
    padding: 10px 12px;
    border: 1px solid #e9ebec;
    border-radius: 4px;
    background: #f8f9fa;
}

.cofredesk-column-settings .choices {
    flex: 1 1 460px;
    min-width: 0;
    width: 100%;
    overflow: visible;
}

.cofredesk-column-settings .choices__inner {
    min-height: 38px;
    width: 100%;
    overflow: visible !important;
}

.cofredesk-column-settings .choices__input,
.cofredesk-column-settings .choices__input--cloned {
    display: block;
    width: 100% !important;
    max-width: 100%;
    box-sizing: border-box;
}

.cofredesk-column-settings .choices.is-open {
    z-index: 30;
}

.cofredesk-column-settings .choices__list--multiple {
    overflow: visible !important;
    white-space: normal;
}

.cofredesk-column-settings .choices__list--dropdown {
    z-index: 20;
    width: 100% !important;
    min-width: 100%;
    max-width: 100% !important;
    overflow-x: hidden !important;
}

.cofredesk-column-settings .choices__list--dropdown .choices__item {
    display: block;
    width: 100%;
    min-width: 100%;
    max-width: 100% !important;
    white-space: normal;
    overflow: hidden;
    overflow-wrap: anywhere;
    text-overflow: clip;
}

.cofredesk-column-settings .choices__list--multiple .choices__item {
    max-width: none;
}

.cofredesk-filter-sections {
    display: flex;
    flex-direction: column;
    gap: 10px;
    width: 100%;
}

.cofredesk-filter-submenu {
    border: 1px solid #e9ebec;
    border-radius: 4px;
    background: #fff;
}

.cofredesk-filter-submenu summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 9px 12px;
    color: #405189;
    cursor: pointer;
    font-size: 12px;
    font-weight: 600;
    list-style: none;
}

.cofredesk-filter-submenu summary::-webkit-details-marker {
    display: none;
}

.cofredesk-filter-submenu summary::after {
    content: '\25BC';
    color: var(--cinza-textos-padrao);
    font-size: 10px;
    transition: transform .18s ease;
}

.cofredesk-filter-submenu .form-label {
    color: var(--cinza-textos-padrao);
}

.cofredesk-filter-submenu:not([open]) summary::after {
    transform: rotate(-90deg);
}

.cofredesk-filter-submenu-body {
    display: grid;
    gap: 12px;
    padding: 0 12px 12px;
}

.velzon-multiselect {
    position: relative;
    flex: 1 1 460px;
    min-width: 0;
}

.velzon-multiselect-control {
    display: flex;
    align-items: center;
    justify-content: space-between;
    width: 100%;
    min-height: 38px;
    padding: 5px 12px;
    border: 1px solid #ced4da;
    border-radius: .25rem;
    background: #fff;
    color: #212529;
    text-align: left;
}

.velzon-multiselect-control:focus,
.velzon-multiselect.is-open .velzon-multiselect-control {
    border-color: #86b7fe;
    box-shadow: 0 0 0 .15rem rgba(13, 110, 253, .15);
    outline: 0;
}

.velzon-multiselect-values {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 4px;
    min-width: 0;
}

.velzon-multiselect-placeholder {
    color: var(--cinza-textos-padrao);
}

.velzon-multiselect-tag {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    max-width: 100%;
    padding: 3px 7px;
    border: 1px solid #d5e2ff;
    border-radius: 4px;
    background: #eaf1ff;
    color: #3577f1;
    font-size: 12px;
    line-height: 1.2;
}

.velzon-multiselect-position {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 18px;
    height: 18px;
    border-radius: 50%;
    background: #d5e2ff;
    color: #405189;
    font-size: 10px;
    font-weight: 600;
}

.velzon-multiselect-move {
    padding: 0 2px;
    border: 0;
    background: transparent;
    color: #405189;
    font-size: 12px;
    line-height: 1;
}

.velzon-multiselect-move:disabled {
    color: #ced4da;
    cursor: not-allowed;
}

.velzon-multiselect-remove {
    padding: 0;
    border: 0;
    background: transparent;
    color: inherit;
    font-size: 16px;
    line-height: 1;
}

.velzon-multiselect-arrow {
    flex: 0 0 auto;
    margin-left: 8px;
    color: var(--cinza-textos-padrao);
}

.velzon-multiselect-dropdown {
    position: absolute;
    z-index: 1050;
    top: calc(100% + 4px);
    right: 0;
    left: 0;
    overflow: hidden;
    border: 1px solid #e9ebec;
    border-radius: 4px;
    background: #fff;
    box-shadow: 0 5px 15px rgba(0, 0, 0, .12);
}

.velzon-multiselect-search-wrap {
    display: flex;
    align-items: center;
    gap: 7px;
    padding: 8px 10px;
    border-bottom: 1px solid #eff2f7;
    color: var(--cinza-textos-padrao);
}

.velzon-multiselect-search {
    width: 100%;
    border: 0;
    outline: 0;
    color: #212529;
}

.velzon-multiselect-options {
    max-height: 260px;
    overflow-y: auto;
}

.velzon-multiselect-option {
    display: flex;
    align-items: center;
    justify-content: space-between;
    width: 100%;
    padding: 8px 12px;
    border: 0;
    background: transparent;
    color: #495057;
    text-align: left;
}

.velzon-multiselect-option:hover {
    background: #f3f6f9;
    color: #3577f1;
}

.cofredesk-table-scroll {
    overflow-x: auto;
    scrollbar-width: thin;
}

.cofredesk-table-scroll table {
    width: max-content;
    min-width: 100%;
}

.cofredesk-resizable-table {
    table-layout: fixed;
}

.cofredesk-resizable-header {
    position: relative;
    user-select: none;
}

.cofredesk-column-resizer {
    position: absolute;
    z-index: 2;
    top: 0;
    right: -4px;
    width: 8px;
    height: 100%;
    cursor: col-resize;
    touch-action: none;
}

.cofredesk-column-resizer:hover,
.cofredesk-resizing .cofredesk-column-resizer {
    background: rgba(53, 119, 241, .35);
}

.cofredesk-table-scroll .cofredesk-legacy-table { display: none; }

.cofredesk-sidebar > .btn,
.cofredesk-sidebar .btn {
    border: 0;
    background: #dbeafa;
    color: #3577f1;
    font-size: 11px;
}

.cofredesk-cards {
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 8px;
    margin-bottom: 12px;
}

.cofredesk-stat.card {
    position: relative;
    min-height: 84px;
    padding: 14px 16px;
    border: 1px solid #eff2f7;
    border-radius: 4px;
    background: #fff;
    box-shadow: 0 1px 2px rgba(56, 65, 74, .05);
}

.cofredesk-stat.card {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 12px;
}

.cofredesk-stat-icon {
    display: inline-flex;
    flex: 0 0 40px;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: 4px;
    font-size: 20px;
}

.cofredesk-stat span {
    display: block;
    color: var(--cinza-textos-padrao);
    font-size: 11px;
}

.cofredesk-stat strong {
    margin-top: 4px;
    color: #343a40;
    font-size: 24px;
    font-weight: 600;
}

.cofredesk-dashboard-main > .card {
    border: 1px solid #eff2f7;
    border-radius: 4px;
    box-shadow: 0 1px 2px rgba(56, 65, 74, .05);
}

.cofredesk-list-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 16px;
}

.cofredesk-create-ticket-button {
    min-width: 142px;
    white-space: nowrap;
}

.cofredesk-list-heading h2 {
    color: #343a40;
    font-size: 15px;
    font-weight: 600;
}

.cofredesk-table-toolbar {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0 -16px 12px;
    padding: 12px 16px;
    border-top: 1px solid #eff2f7;
    border-bottom: 1px solid #eff2f7;
    background: #fbfbfc;
}

.cofredesk-table-search {
    position: relative;
    flex: 1 1 320px;
}

.cofredesk-table-search i {
    position: absolute;
    top: 9px;
    left: 11px;
    z-index: 1;
    color: var(--cinza-textos-padrao);
}

.cofredesk-table-search input {
    height: 34px;
    padding-left: 34px;
    border-color: #e9ebec;
    font-size: 12px;
}

.cofredesk-table-scroll {
    margin-bottom: 14px;
}

.cofredesk-table-total {
    margin: 2px 0 8px;
    color: var(--cinza-textos-padrao);
    font-size: 12px;
    text-align: center;
}

.cofredesk-table-total strong {
    color: #495057;
}

.cofredesk-ticket-row {
    cursor: pointer;
}

.cofredesk-resizable-table .cofredesk-ticket-row td {
    transition: background-color .18s ease, color .18s ease;
}

.cofredesk-resizable-table .cofredesk-ticket-row:hover td {
    background-color: #eef4ff;
}

.cofredesk-resizable-table tbody td {
    padding-top: 14px;
    padding-bottom: 14px;
}

.cofredesk-ticket-row:focus-visible {
    outline: 2px solid rgba(64, 81, 137, 0.35);
    outline-offset: -2px;
}

.cofredesk-table-pagination {
    padding-top: 4px;
}

.cofredesk-filter-select {
    position: relative;
}

.cofredesk-filter-select .form-select {
    height: 34px;
    padding-left: 34px;
    border-color: #e9ebec;
    font-size: 12px;
}

.cofredesk-filter-select i {
    top: 9px;
}

.cofredesk-resizable-table thead th {
    white-space: nowrap;
}

.cofredesk-sort-button {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    width: 100%;
    padding: 0;
    border: 0;
    background: transparent;
    color: inherit;
    font: inherit;
    font-weight: 600;
    text-align: left;
}

.cofredesk-sort-button:hover {
    color: #405189;
}

.cofredesk-sort-button i {
    font-size: 14px;
    line-height: 1;
}

.cofredesk-table-toolbar .form-select {
    width: 180px;
    height: 34px;
    border-color: #e9ebec;
    font-size: 12px;
}

.cofredesk-table-toolbar .btn {
    height: 34px;
    color: #405189;
    font-size: 12px;
}

.cofredesk-dashboard-main .table {
    margin-bottom: 0;
    color: #495057;
    font-size: 11px;
}

.cofredesk-dashboard-main .table thead th {
    padding: 12px 8px;
    color: #343a40;
    font-size: 10px;
    font-weight: 600;
    white-space: nowrap;
}

.cofredesk-dashboard-main .table tbody td {
    padding: 12px 8px;
    border-color: #eff2f7;
    white-space: nowrap;
}

.cofredesk-dashboard-main .cofredesk-resizable-table tbody td {
    padding-top: 22px !important;
    padding-bottom: 22px !important;
}

.cofredesk-ticket-badge {
    display: inline-block;
    min-width: 56px;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 10px;
    font-weight: 500;
    line-height: 1.2;
    text-align: center;
    white-space: nowrap;
}

.cofredesk-dashboard-main .table tbody td a {
    color: #405189;
}

.cofredesk-detail-grid {
    gap: 20px;
}

.cofredesk-detail-grid > .card {
    border: 1px solid #eff2f7;
    border-radius: 4px;
    box-shadow: 0 1px 2px rgba(56, 65, 74, .05);
}

.cofredesk-ticket-heading {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 20px 24px;
    border: 1px solid #f1e4bd;
    border-radius: 4px;
    background: #fff9e9;
}

.cofredesk-ticket-avatar {
    display: inline-flex;
    flex: 0 0 44px;
    align-items: center;
    justify-content: center;
    width: 44px;
    height: 44px;
    border-radius: 50%;
    color: #405189;
    background: #e8ebf7;
    font-size: 21px;
}

.cofredesk-ticket-heading h1 {
    margin: 0 0 5px;
    color: #343a40;
    font-size: 18px;
    font-weight: 600;
}

.cofredesk-ticket-heading .eyebrow {
    margin-top: 8px !important;
    color: var(--cinza-textos-padrao);
    font-size: 11px;
    letter-spacing: .04rem;
}

.cofredesk-ticket-heading .small {
    color: #405189;
}

.cofredesk-ticket-heading .badge {
    margin-left: 6px;
    padding: 6px 9px;
    font-size: 10px;
    font-weight: 500;
}

.cofredesk-ticket-heading .btn {
    margin-top: 12px;
    font-size: 11px;
}

.cofredesk-ticket-details-card {
    padding: 20px !important;
}

.cofredesk-ticket-details-card h2,
.cofredesk-ticket-conversation h2,
.cofredesk-ticket-files-card h2 {
    color: #343a40;
    font-size: 14px;
    font-weight: 600;
}

.cofredesk-ticket-details-card dt,
.cofredesk-ticket-details-card dd {
    margin-bottom: 12px;
    font-size: 12px;
}

.cofredesk-ticket-details-card dt {
    color: var(--cinza-textos-padrao);
    font-weight: 400;
}

.cofredesk-ticket-details-card dd {
    color: #495057;
    font-weight: 500;
}

.cofredesk-ticket-files-card {
    margin-top: 16px;
    border: 1px solid #eff2f7;
    border-radius: 4px;
    box-shadow: 0 1px 2px rgba(56, 65, 74, .05);
}

.cofredesk-card-title {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 16px;
}

.cofredesk-file-list {
    display: grid;
    gap: 10px;
    margin: 0;
    padding: 0;
    list-style: none;
    font-size: 12px;
}

.cofredesk-file-list li {
    display: flex;
    align-items: center;
    gap: 8px;
}

.cofredesk-file-list i {
    color: #405189;
    font-size: 17px;
}

.cofredesk-file-list a {
    overflow: hidden;
    color: #405189;
    text-overflow: ellipsis;
    white-space: nowrap;
}

@media (max-width: 991.98px) {
    .cofredesk-topbar {
        left: 0;
    }

    .cofredesk-dashboard-grid,
    .cofredesk-detail-grid {
        display: block;
    }

    .cofredesk-sidebar,
    .cofredesk-detail-grid > * {
        margin-bottom: 12px;
    }
}

@media (max-width: 575.98px) {
    .cofredesk-cards {
        grid-template-columns: 1fr;
    }

    .cofredesk-topbar .navbar-header {
        padding: 0 12px;
    }

    .cofredesk-list-heading,
    .cofredesk-table-toolbar {
        align-items: stretch;
        flex-direction: column;
    }

    .cofredesk-table-toolbar .form-select {
        width: 100%;
    }
}

/* Padronização dos textos da tela de detalhes do chamado. */
.cofredesk-ticket-heading-modern .cofredesk-ticket-heading-content h1,
.cofredesk-ticket-heading-modern .cofredesk-ticket-meta,
.cofredesk-description-panel h2,
.cofredesk-description-panel p,
.cofredesk-description-dates,
.cofredesk-description-footer strong,
.cofredesk-postings-body,
.cofredesk-posting-header strong,
.cofredesk-posting-header small,
.cofredesk-posting p,
.cofredesk-posting-content,
.cofredesk-posting-date,
.cofredesk-attachment-info small,
.cofredesk-attachment-item small,
.cofredesk-activity-entry,
.cofredesk-ticket-details-column-modern .card-header h2,
.cofredesk-ticket-detail-list dt,
.cofredesk-ticket-detail-list dd,
.cofredesk-activity-panel .card-body > strong,
.cofredesk-activity-card strong,
.cofredesk-activity-card small,
.cofredesk-ticket-details-column-modern .text-muted,
.cofredesk-conversation-panel .text-muted {
    color: var(--cinza-textos-padrao);
}

/* Textos cinza comuns utilizados nas demais telas do CofreDesk. */
.cofredesk-shell .text-muted,
.cofredesk-shell .text-secondary,
.cofredesk-shell .form-label,
.cofredesk-shell .form-text,
.cofredesk-shell .table,
.cofredesk-shell .table th,
.cofredesk-shell .table td,
.cofredesk-shell .card-title,
.cofredesk-shell .card-text,
.cofredesk-shell .dropdown-item,
.cofredesk-shell small {
    color: var(--cinza-textos-padrao) !important;
}

/* Cabeçalho da tela de detalhes conforme o padrão Support Tickets do Velzon. */
.cofredesk-ticket-heading:not(.cofredesk-ticket-heading-modern),
.cofredesk-ticket-priority-quick {
    display: none !important;
}

.cofredesk-ticket-heading-modern {
    min-height: 160px;
    width: 100%;
    margin: -24px 0 0;
    padding: 22px 24px;
    border: 0;
    border-radius: 0;
    background: #fff3cd;
}

.cofredesk-ticket-heading-modern {
    display: block;
    padding: 0;
}

.cofredesk-ticket-heading-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    min-height: 160px;
    padding: 0 42px 22px 42px;
    border-bottom: 1px solid #ced4da;
}

.cofredesk-ticket-heading-titles {
    display: flex;
    flex: 1 1 auto;
    align-items: center;
    min-width: 0;
    gap: 16px;
}

/* O cabeçalho de detalhes ocupa toda a área útil entre o sidebar e a borda direita. */
.cofredesk-page-container:has(.cofredesk-ticket-heading-modern) {
    max-width: none;
}

.page-content:has(.cofredesk-ticket-heading-modern) {
    overflow-x: hidden;
    padding-right: 0;
    padding-left: 0;
}

.page-content:has(.cofredesk-ticket-heading-modern) > .container-fluid {
    padding-right: 0;
    padding-left: 0;
}

.cofredesk-ticket-heading-modern .cofredesk-ticket-avatar {
    flex: 0 0 58px;
    width: 58px;
    height: 58px;
    aspect-ratio: 1 / 1;
    border: 8px solid #fff;
    color: #405189;
    background: #e8ebf7;
    box-shadow: 0 1px 3px rgba(56, 65, 74, .08);
    font-size: 23px;
}

.cofredesk-detail-grid {
    position: relative;
    z-index: 1;
    width: 95%;
    margin: -60px auto 0;
    row-gap: 8px;
    column-gap: 20px;
}

.cofredesk-detail-main-column {
    grid-column: 1;
    display: flex;
    flex-direction: column;
    gap: 12px;
    min-width: 0;
}

.cofredesk-detail-main-column > .cofredesk-description-panel,
.cofredesk-detail-main-column > .cofredesk-conversation-panel {
    width: 100%;
    align-self: stretch;
    margin-bottom: 0;
}

.cofredesk-detail-grid > .cofredesk-ticket-details-card {
    grid-column: 2;
    display: none !important;
}

.cofredesk-description-panel {
    align-self: start;
    border: 1px solid #eff2f7;
    border-radius: 6px;
    box-shadow: 0 1px 2px rgba(56, 65, 74, .08);
}

.cofredesk-description-panel .card-body {
    padding: 22px 24px 24px;
}

.cofredesk-description-panel h2 {
    margin-bottom: 18px;
    color: #495057;
    font-size: 12px;
    font-weight: 600;
}

.cofredesk-description-panel p {
    min-height: 72px;
    margin-bottom: 28px;
    color: var(--cinza-textos-padrao);
    font-size: 13px;
    line-height: 1.6;
}

.cofredesk-description-editor {
    margin-bottom: 28px;
    color: #495057;
    font-size: 13px;
}

.cofredesk-description-heading {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 18px;
}

.cofredesk-description-heading h2 {
    margin-bottom: 0;
}

.cofredesk-description-dates {
    display: flex;
    flex-wrap: wrap;
    justify-content: flex-end;
    gap: 6px 18px;
    margin: 0;
    color: var(--cinza-textos-padrao);
    font-size: 11px;
    text-align: right;
}

@media (max-width: 767.98px) {
    .cofredesk-description-heading {
        align-items: flex-start;
        flex-direction: column;
        gap: 8px;
    }

    .cofredesk-description-dates {
        justify-content: flex-start;
        text-align: left;
    }
}

.cofredesk-description-footer {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 20px;
    padding-top: 18px;
    border-top: 1px dashed #e9ebec;
}

.cofredesk-description-footer strong {
    color: #495057;
    font-size: 12px;
    text-transform: uppercase;
}

.cofredesk-description-actions .btn {
    min-width: 110px;
    font-size: 12px;
}

.cofredesk-description-actions {
    display: flex;
    gap: 8px;
}

.cofredesk-dismissible-alert {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}

.cofredesk-dismissible-alert button {
    padding: 0;
    border: 0;
    color: inherit;
    background: transparent;
    font-size: 18px;
    line-height: 1;
}

.cofredesk-conversation-panel {
    align-self: start;
    overflow: hidden;
    border: 1px solid #eff2f7;
    border-radius: 6px;
    box-shadow: 0 1px 2px rgba(56, 65, 74, .08);
}

.cofredesk-ticket-details-column-modern {
    grid-row: 1 / span 2;
}

.cofredesk-conversation-tabs {
    display: flex;
    gap: 28px;
    min-height: 52px;
    padding: 0 18px;
    border-bottom: 1px solid #e9ebec;
}

.cofredesk-conversation-tabs button {
    position: relative;
    padding: 0 4px;
    border: 0;
    color: #405189;
    background: transparent;
    font-size: 12px;
}

.cofredesk-conversation-tabs button.active::after {
    position: absolute;
    right: 0;
    bottom: -1px;
    left: 0;
    height: 2px;
    background: #405189;
    content: "";
}

.cofredesk-postings-body {
    padding: 14px 12px 18px;
}

.cofredesk-postings-body h2 {
    margin: 0 0 8px 0;
    color: #495057;
    font-size: 13px;
    font-weight: 500;
}

.cofredesk-postings-list {
    display: grid;
    gap: 8px;
}

.cofredesk-posting {
    padding: 10px 12px;
    border-radius: 5px;
    font-size: 12px;
}

.cofredesk-posting-agent {
    background: #dcfce7;
}

.cofredesk-posting-client {
    background: #fff0df;
}

.cofredesk-posting-private {
    background: #d8eafb;
}

.cofredesk-posting-header {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 8px;
    min-height: 22px;
    margin-bottom: -20px;
}

.cofredesk-posting-header strong {
    display: none;
}

.cofredesk-posting-header small {
    color: #495057;
    font-size: 10px;
}

.cofredesk-posting-visibility {
    margin-left: auto;
    padding: 3px 7px;
    border-radius: 3px;
    color: #fff;
    background: #4f7b4d;
    font-size: 10px;
}

.cofredesk-posting-edit {
    padding: 0;
    border: 0;
    color: #212529;
    background: transparent;
    font-size: 16px;
}

.cofredesk-posting-user {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 12px;
    color: #405189;
    font-size: 12px;
}

.cofredesk-posting-avatar {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    color: #405189;
    background: #e8ebf7;
}

.cofredesk-posting-client .cofredesk-posting-visibility {
    background: #e58b31;
}

.cofredesk-posting-private .cofredesk-posting-visibility {
    background: #46617b;
}

.cofredesk-posting p {
    margin: 0;
    color: #343a40;
    line-height: 1.5;
}

.cofredesk-posting-content {
    margin-bottom: 16px;
    color: #212529;
    font-size: 12px;
    line-height: 1.5;
}

.cofredesk-posting-content img {
    display: block;
    max-width: 100%;
    height: auto;
    margin-top: 10px;
}

.cofredesk-posting-date {
    margin-top: 14px;
    color: #212529;
    font-size: 11px;
    text-align: right;
}

.cofredesk-posting-editor {
    margin-bottom: 8px;
    font-size: 12px;
}

.cofredesk-posting-edit-actions {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
    margin-bottom: 10px;
}

.cofredesk-posting-edit-actions .btn {
    font-size: 11px;
}

.cofredesk-posting-attachments {
    margin-top: 12px;
    padding-top: 12px;
    border-top: 1px dashed rgba(255, 255, 255, .9);
}

.cofredesk-posting-attachments > strong {
    display: block;
    margin-bottom: 8px;
    color: #405189;
    font-size: 12px;
}

.cofredesk-interaction-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.cofredesk-interaction-attachment {
    display: grid;
    grid-template-columns: 42px minmax(110px, 1fr) auto;
    align-items: center;
    gap: 8px;
    min-width: 260px;
    padding: 8px;
    border: 1px dashed rgba(255, 255, 255, .95);
    border-radius: 4px;
}

.cofredesk-attachment-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 4px;
    color: #405189;
    background: rgba(255, 255, 255, .72);
    font-size: 19px;
}

.cofredesk-attachment-info strong,
.cofredesk-attachment-info small {
    display: block;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.cofredesk-attachment-info strong {
    color: #405189;
    font-size: 11px;
}

.cofredesk-attachment-info small {
    margin-top: 2px;
    color: var(--cinza-textos-padrao);
    font-size: 10px;
}

.cofredesk-attachment-actions {
    display: flex;
    gap: 8px;
}

.cofredesk-attachment-actions a,
.cofredesk-attachment-actions button {
    padding: 0;
    border: 0;
    color: var(--cinza-textos-padrao);
    background: transparent;
    font-size: 15px;
}

.cofredesk-attachments-list {
    display: grid;
    gap: 8px;
}

.cofredesk-attachment-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px;
    border: 1px dashed #ced4da;
    color: #405189;
    font-size: 12px;
}

.cofredesk-attachment-item span {
    flex: 1;
}

.cofredesk-attachment-item small {
    display: block;
    margin-top: 2px;
    color: var(--cinza-textos-padrao);
}

.cofredesk-activity-entry {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 0;
    border-bottom: 1px solid #eff2f7;
    color: #495057;
    font-size: 12px;
}

.cofredesk-activity-entry i {
    color: #405189;
    font-size: 16px;
}

.cofredesk-ticket-details-column-modern {
    display: grid;
    grid-column: 2;
    grid-template-rows: max-content max-content;
    align-self: start;
    align-content: start;
    gap: 22px;
}

.cofredesk-ticket-details-column-modern .card {
    margin: 0px 0px 24px 0px;
    height: fit-content;
    align-self: start;
    border: 1px solid #eff2f7;
    border-radius: 6px;
    box-shadow: 0 1px 2px rgba(56, 65, 74, .08);
}

.cofredesk-ticket-details-column-modern .card-header {
    padding: 22px 24px;
    border-bottom: 1px solid #e9ebec;
    background: #fff;
}

.cofredesk-ticket-details-column-modern .card-header h2 {
    margin: 0;
    color: #495057;
    font-size: 14px;
    font-weight: 500;
}

.cofredesk-activity-panel .card-body {
    padding: 26px 24px;
}

.cofredesk-activity-duration {
    margin: 6px 0 2px;
    color: #495057;
    font-size: 16px;
    line-height: 1.2;
}

.cofredesk-activity-paused {
    display: block;
    color: var(--cinza-textos-padrao);
    font-size: 10px;
}

.cofredesk-ticket-details-panel .card-body {
    padding: 22px 24px 28px;
}

.cofredesk-ticket-detail-list {
    display: grid;
    grid-template-columns: 38% 62%;
    align-items: center;
    row-gap: 20px;
    margin: 0;
}

.cofredesk-ticket-detail-list dt,
.cofredesk-ticket-detail-list dd {
    margin: 0;
    color: #343a40;
    font-size: 12px;
}

.cofredesk-ticket-detail-list dt {
    font-weight: 600;
}

.cofredesk-ticket-detail-list dd {
    min-width: 0;
}

.cofredesk-ticket-detail-list .form-select {
    min-height: 44px;
    color: #343a40;
    border-color: #ced4da;
    font-size: 12px;
}

.cofredesk-ticket-detail-list .cofredesk-priority-badge {
    display: inline-block;
    padding: 5px 10px;
    border-radius: 4px;
}

.cofredesk-ticket-tags {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

.cofredesk-ticket-tags span {
    padding: 5px 10px;
    border-radius: 5px;
    color: #405189;
    background: #eff2f7;
    font-size: 12px;
}

.cofredesk-ticket-update-button {
    display: block;
    width: 66%;
    margin: 28px auto 0;
    min-height: 52px;
    font-size: 12px;
}

.cofredesk-activity-panel .card-body > strong {
    font-size: 12px;
}

.cofredesk-activity-panel .card-body .btn {
    font-size: 12px;
}

.cofredesk-ticket-heading-content {
    min-width: 0;
}

.cofredesk-ticket-heading-modern h1 {
    overflow: hidden;
    margin: 0 0 10px;
    color: #343a40;
    font-size: 16px;
    font-weight: 600;
    line-height: 1.25;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.cofredesk-ticket-heading-modern .cofredesk-ticket-meta {
    gap: 0;
    color: var(--cinza-textos-padrao);
    font-size: 12px;
}

.cofredesk-ticket-heading-modern .cofredesk-ticket-meta span {
    padding: 0 14px;
    border-right: 1px solid #d8c9ca;
    white-space: nowrap;
}

.cofredesk-ticket-heading-modern .cofredesk-ticket-meta span:first-child {
    padding-left: 0;
}

.cofredesk-ticket-heading-modern .cofredesk-ticket-meta span:last-child {
    border-right: 0;
}

.cofredesk-ticket-heading-modern .cofredesk-ticket-meta i {
    color: var(--cinza-textos-padrao);
}

.cofredesk-ticket-heading-modern .cofredesk-ticket-badges {
    align-items: center;
    gap: 22px;
}

.cofredesk-ticket-heading-modern .cofredesk-status-badge,
.cofredesk-ticket-heading-modern .cofredesk-priority-badge {
    min-width: 168px;
    padding: 10px 18px;
    border-radius: 18px;
    color: #fff;
    font-size: 13px;
    font-weight: 500;
    text-align: center;
}

.cofredesk-ticket-heading-modern .cofredesk-status-badge {
    background: #50a5f1;
}

.cofredesk-ticket-heading-modern .cofredesk-priority-badge {
    background: #e76f51;
}

.cofredesk-ticket-actions {
    position: relative;
    display: flex;
    align-items: center;
    align-self: center;
    margin: 0;
}

.cofredesk-ticket-actions-toggle {
    min-width: 96px;
    margin-top: 0 !important;
    border-color: var(--vz-primary);
    color: #fff;
    background-color: var(--vz-primary);
    font-size: 12px;
}

.cofredesk-ticket-actions-toggle:hover,
.cofredesk-ticket-actions-toggle:focus {
    color: #fff;
    background-color: var(--vz-primary);
}

.cofredesk-ticket-actions-menu {
    position: absolute;
    z-index: 1060;
    top: calc(100% + 6px);
    right: 0;
    bottom: auto;
    min-width: 180px;
    margin: 0;
}

.cofredesk-ticket-actions-backdrop {
    position: fixed;
    z-index: 1050;
    inset: 0;
}

.cofredesk-ticket-actions-menu .dropdown-item {
    display: flex;
    align-items: center;
    padding: 8px 14px;
    color: var(--cinza-textos-padrao);
    font-size: 12px;
}

.cofredesk-ticket-actions-menu .dropdown-item:hover,
.cofredesk-ticket-actions-menu .dropdown-item:focus {
    color: #405189;
}

.cofredesk-confirm-modal {
    display: block;
    z-index: 1065;
}

.cofredesk-confirm-modal + .modal-backdrop {
    z-index: 1060;
}

.cofredesk-confirm-modal-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex: 0 0 40px;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    color: var(--vz-danger);
    background: rgba(var(--vz-danger-rgb), .12);
    font-size: 20px;
}

@media (max-width: 1199.98px) {
    .cofredesk-ticket-heading-inner {
        flex-wrap: wrap;
    }

    .cofredesk-ticket-heading-inner .cofredesk-ticket-badges {
        margin-left: auto;
    }
}

@media (max-width: 767.98px) {
    .cofredesk-detail-grid {
        width: 100%;
    }

    .cofredesk-detail-main-column {
        display: block;
    }

    .cofredesk-detail-main-column > * {
        margin-bottom: 12px;
    }

    .cofredesk-detail-main-column > .cofredesk-description-panel,
    .cofredesk-detail-main-column > .cofredesk-conversation-panel {
        margin-bottom: 12px;
    }

    .cofredesk-ticket-heading-modern {
        display: block;
        grid-template-columns: 58px minmax(0, 1fr);
        width: 100%;
        margin-top: -24px;
        margin-right: 0;
        margin-left: 0;
        padding: 0;
    }

    .cofredesk-ticket-heading-inner {
        display: flex;
        flex-direction: column;
        align-items: stretch;
        min-height: 0;
        padding: 0 16px 18px 16px;
    }

    .cofredesk-ticket-heading-titles {
        align-items: flex-start;
    }

    .cofredesk-ticket-heading-modern h1 {
        font-size: 16px;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-meta {
        display: block;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-meta span,
    .cofredesk-ticket-heading-modern .cofredesk-ticket-meta span:first-child {
        display: block;
        padding: 3px 0;
        border: 0;
    }

    .cofredesk-ticket-heading-modern .cofredesk-ticket-badges {
        margin-left: 0;
        flex-wrap: wrap;
        gap: 8px;
    }

    .cofredesk-ticket-heading-modern .cofredesk-status-badge,
    .cofredesk-ticket-heading-modern .cofredesk-priority-badge {
        min-width: 140px;
    }
}

.cofredesk-ticket-heading {
    position: relative;
    min-height: 132px;
    border-color: #f4d6d8;
    background: #fff0f0;
}

.cofredesk-ticket-heading .cofredesk-ticket-avatar {
    color: #d9534f;
    background: #ffe1e1;
}

.cofredesk-ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px 18px;
    color: var(--cinza-textos-padrao);
    font-size: 11px;
}

.cofredesk-ticket-meta span {
    display: inline-flex;
    align-items: center;
    gap: 5px;
}

.cofredesk-ticket-meta i {
    color: #d9534f;
}

.cofredesk-ticket-badges {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
}

.cofredesk-ticket-heading .cofredesk-status-badge,
.cofredesk-ticket-heading .cofredesk-priority-badge,
.cofredesk-ticket-priority-quick .cofredesk-priority-badge {
    margin-left: 0;
    border-radius: 18px;
    padding: 7px 16px;
    font-size: 11px;
    font-weight: 600;
}

.cofredesk-ticket-heading .text-bg-light {
    color: #fff !important;
    background: #50a5f1 !important;
}

.cofredesk-status-badge {
    color: #fff;
    background: #50a5f1;
}

.cofredesk-priority-badge {
    color: #fff;
    background: #e76f51;
}

.cofredesk-ticket-priority-quick {
    margin: -10px 0 14px;
    text-align: right;
}

.cofredesk-ticket-editor {
    min-height: 190px;
    margin-bottom: 10px;
    border: 1px solid #dfe3e8;
    border-radius: 4px;
}

.cofredesk-ticket-editor .ql-toolbar.ql-snow {
    border-color: #dfe3e8;
}

.cofredesk-ticket-editor .ql-container.ql-snow {
    min-height: 130px;
    border-color: #dfe3e8;
    font-family: inherit;
}

.cofredesk-activity-card {
    padding: 2px 0 4px;
    text-align: center;
}

.cofredesk-activity-card h2 {
    margin-bottom: 14px;
    text-align: left;
}

.cofredesk-activity-card strong,
.cofredesk-activity-card small {
    display: block;
}

.cofredesk-activity-card strong {
    color: #495057;
    font-size: 13px;
}

.cofredesk-activity-card small {
    margin-top: 3px;
    color: var(--cinza-textos-padrao);
    font-size: 11px;
}

.cofredesk-activity-clock {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 58px;
    height: 58px;
    margin-bottom: 10px;
    border: 2px solid #405189;
    border-radius: 50%;
    color: #50a5f1;
    font-size: 26px;
}

.cofredesk-timeline-item:nth-child(odd) {
    border-left-color: #50a5f1;
    background: #eef7ff;
}

.cofredesk-timeline-item:nth-child(even) {
    border-left-color: #e76f51;
    background: #fff3e8;
}

@media (max-width: 575.98px) {
    .cofredesk-ticket-heading {
        align-items: flex-start;
        flex-wrap: wrap;
    }

    .cofredesk-ticket-heading > div:nth-child(2) {
        flex: 1 1 calc(100% - 65px);
    }

    .cofredesk-ticket-heading > div:last-child {
        flex: 1 1 100%;
        text-align: left !important;
    }

    .cofredesk-ticket-badges {
        justify-content: flex-start;
    }
}